ORDERING AND DELIVERY
Can I place an order by phone or e-mail, or directly from your warehouse?
All bookings are made through our online shop.
However, we always have the option to buy products from our warehouse on the spot, of course, with a box. But we do not yet have a shop or showroom.
I did not receive a booking confirmation. What do I do?
Your email has probably gone wrong. However, check your spam first, just to be sure.
Please contact our customer service team at info@juhlaboksi.fi we will help you.
Can I collect my order myself?
Yes, pick-up orders are ready within 0-1 working day. You will receive a message as soon as your order is ready for pick-up.
Do you offer home delivery in the Oulu area?
Not at the moment. But if there is a demand for the service, definitely yes in the future!
However, PostNord will also deliver the parcel to your door!
How quickly will I receive my order?
Pickup in 0-1 day, shipping in 1-3 business days.
How do I buy/use a gift voucher?
Gift vouchers will go on sale soon!
Do you have a brick-and-mortar store?
We have no brick-and-mortar store or showroom.
Our products can only be purchased from our online shop atpartybox.
Orders placed in the online store can be picked up from our pick-up point in Rusko, Oulu. In this case, select 'Pickup' as the delivery method on the checkout page.
I chose the wrong delivery address, what now?
Don't worry, contact our customer service via email or chat and we can change your delivery location for you!
PRODUCTS
What does the partybox contain?
All of our booths are generally always stocked with the following 8 + 1 products:
Serving
- mugs (paper) pack of 6
- plates (paper) 6pcs packet
- wooden cutlery 6pcs pack (spoon, fork, knife)
- straws (paper) pack of 10
- napkins 12-20 pieces package
Decoration
- decorative balloons (latex) 5-10 pcs
- themed decorative pavilion
- themed foil balloon
- an age-appropriate flip-ball for children's parties
NOTE! There are a few exceptions in some of the boxes, so please read the product information carefully.
In addition, depending on the box, premium boxes include the following products:
- party club
- decorative set
- gift/bag for friends according to the theme
- a sticker sheet or tattoo sheet as a gift for a friend
- poofter
- serving dishes
- serpentine
- foil balloon
Can I edit the contents of the box?
You cannot edit the bushes.
I would like to see a selection of boxes. Can I send you feedback?
Yes, absolutely. We welcome your feedback and requests.
You can send us your requests or feedback here.
Can the content of the party box change?
We are constantly developing and bringing new themes to our shop. We listen to feedback and experiences from our customers.
If we change the product content of the boxes, we always indicate this in the product description and when the product is collected. We also have photos of the table setting and decorations of all products, which we always keep up to date.
What if a theme is sold out?
Sometimes this can happen. But we are constantly trying to replenish our stock. However, occasionally there may be a short delay at our supplier's end, which naturally affects us.
PAYMENT
How can I pay for my order?
We have the full range of payment methods available on Paytrail. Payments are always secure and made in an encrypted connection. Payment methods include:
Online banking fees
OP
Nordea
Danske Bank
Aktia
Commercial banks
My Savings Bank
POP Bank
S-Bank
Savings Bank
Ålandsbanken
Card payments
VisaVisa Electron
MasterCard
Mobile payments
MobilePay
PivoShift
Invoice and instalment services
Walley (former Collector Bill)
OP Invoice
In addition, our warehouse accepts PK / LK cards as a payment method.
How do I save my payment to my account?
Saved payment methods allow you to store your credit card details in your account. This will make it easier and faster for you to make payments in the future. Once you have created an account, you can add credit cards, edit credit card details or delete cards.
RETURN TO
Can I return my order?
Yes you can. You can return the unused, original contents of the entire subscription box with a 30-day right of return.
You can read our refund policy here.
Will the refund cost?
No cost. Refunds are free for 30 days.
Read more about our refund policy.
CUSTOMER SERVICE
How can I contact our customer service?
We have chat, email, social media. See our opening hours at the bottom of the shop.
Can I buy helium online?
You can't quite buy pearl from the online shop yet, but you will soon.
I have my own balloons - can I visit your warehouse to fill them with helium?
Soon you can!
Is partybox Oy a Finnish company?
Yes, it is, an Oulu-based company owned by Ann-Helen Piri and Arto Ylisaukko-Oja.
Our party products are ordered from Europe and other materials from Finland.
Can a company buy from Juhlaboksi Oy?
Of course. In the shopping cart, you can define your company details for billing information.
USER ACCOUNT
What are the benefits of registering?
You can easily register as a customer in our online shoppartybox and then you can see your order history, save payment methods and track the progress of your order with your own ID. You can also subscribe to our newsletter to be among the first to receive information about our new themes.
How do I create an account?
Accounts are created when you sign in with your email address.
What do I do if I forget my password?
You log in to your account with a six-digit one-time confirmation code sent by email. No password is required to log in.
How can I update my account information?
Steps:
1. Click the sign in button.
2. Enter your email address. Once you have received the login code by email, you can enter it to go to the account page.
3. On the account page, click on your initials in the top right-hand corner and select "Account details".
4. To edit your name, click on the pencil icon in the Profile section.
5. To edit your delivery details, click on the pencil icon next to the address in the Addresses section.
Can I shop without registering?
Yes, you can. So you don't have to register if you don't want to.
Do you still have questions?
Contact us, we are happy to help!